An exciting Service Advisor opportunity with an reputable automotive company based in Essex, salary up to £32,000.

Key Responsibilities:

• Manage service and warranty bookings, accurately inputting details onto internal systems

• Welcome customers, identify service and repair requirements, and coordinate appropriate solutions

• Promote additional services and accessories to maximise revenue opportunities

• Ensure profitability across all service work in line with company policies

• Discuss manufacturer warranty, routine servicing, and repair needs with customers, gathering key information to support workshop diagnostics

• Issue detailed repair orders to technicians, including all relevant supporting information

• Monitor progress of service and repair work, ensuring completion within agreed timeframes

• Communicate promptly with customers regarding any delays or additional work required

• Ensure all warranty parts are retained and returned in line with manufacturer guidelines

• Record labour times, materials used, and ensure accurate job card completion and technician sign-off

• Process customer payments in accordance with company procedures

• Accurately prepare and cost invoices

• Maintain up-to-date pricing structures and labour rates

• Prepare and review warranty job cards, ensuring compliance with warranty policies and procedures

• Carry out all reception-based administrative duties in line with company standards

Requirements:

• Previous experience in a Service Advisor or similar customer-facing automotive role

• Proven track record of delivering exceptional customer service

• Strong knowledge of the automotive industry, including parts and servicing processes

• Excellent communication and organisational skills

• Ability to liaise effectively with technicians, customers, and senior management

• Confident user of Microsoft Office applications (Outlook, Excel, Word, etc.)

• Professional, proactive, and detail-oriented approach

Benefits:

• Competitive salary package

• Structured career progression and professional development opportunities

• Supportive and collaborative team environment

• Opportunity to work within a forward-thinking and customer-focused organisation

• Exposure to innovative systems and processes

• Stable, full-time position with consistent working hours

If you would like to hear more contact us directly!

CV's to O.Dunn@solutiondunn.com

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